How to switch property managers without disrupting your tenants.

Four steps, 48 hours, zero tenant complaints. The full playbook.

The single most common objection we hear from landlords thinking about switching managers is some version of: won't it cause chaos? The honest answer is no, provided whoever is running the switch knows what they are doing. Here is how we run it, and why most of our transitions complete inside 48 hours.

The myth of switch disruption

Most disruption stories trace back to one bad decision: switching cold-turkey, on the first of a month, without telling tenants. That is not switching. That is an ambush. The right way to switch is warm: notify, confirm, transfer, then go live. The tenant should experience exactly one thing, a friendly message that says your day-to-day contact is now this person, here are their details.

The four steps, in order

The order matters more than people realise:

1. You sign. An e-signed appointment letter is all we need to start.
2. We notify your old manager. We send the formal handover request and copy you in. You do not have to have the awkward call.
3. Funds and documents transfer. Deposits, prepaid rents, leases, compliance certificates, contractor warranties. We collect everything and audit it.
4. You are live with MPG. Tenants notified, direct line shared.

The 48-hour clock starts at step 1 and stops at step 4. Most of the elapsed time is your old manager's response window, not ours.

Switching managers is not dramatic. It is an administrative event. The drama only starts when someone skips a step.

What actually happens to your tenants

• They get one message on the day of the switch with their new contact details and a reminder that their lease and deposit are unchanged.
• Their debit order is migrated to our trust account. No action required from them.
• Maintenance tickets in flight are picked up where they were left, with a brief status note.
• They keep the same lease, the same rental amount, and the same deposit balance.

The most common tenant reply in our experience has been "OK, thanks." That is the target.