Privacy Policy
Last updated: January 2025
1. Introduction
MacFarlane Property Group ("we", "our", or "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
2. Information We Collect
When you submit an enquiry through our website, we may collect the following personal information:
- Full name
- Email address
- Phone number
- Property information (location, number of properties)
- Any other details you voluntarily provide in your message
We do not collect sensitive personal information, and we do not use cookies beyond what is strictly necessary for website functionality.
3. How We Use Your Information
The personal information you provide is used solely for the following purposes:
- To respond to your enquiry
- To provide you with information about our services
- To contact you regarding a potential property management arrangement
We will not use your information for any other purpose without your consent.
4. Sharing of Information
We do not sell, rent, or share your personal information with any third parties, except where required by law or where strictly necessary to provide our services (for example, where contractors are engaged to perform maintenance and need contact details).
5. Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. Once your information is no longer needed, we will delete or anonymise it securely.
6. Your Rights
Under POPIA, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information
- Object to the processing of your personal information
To exercise any of these rights, please contact us at dean@macfarlanepropertygroup.co.za.
7. Security
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our website uses industry-standard security measures, including HTTPS encryption.
8. Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at dean@macfarlanepropertygroup.co.za.
Terms of Service
Last updated: January 2025
1. Use of This Website
By accessing and using the MacFarlane Property Group website, you agree to these Terms of Service. This website is intended for informational purposes relating to our property management services. You agree not to use this website for any unlawful purpose or in a manner that could damage or impair the website or its content.
2. No Guarantee of Results
While we strive to provide excellent service, MacFarlane Property Group does not guarantee any specific outcomes or results from our property management services. Individual results will vary depending on the property, market conditions, and other factors outside our control. Any information provided on this website is for general guidance only.
3. Enquiry Form
Submitting an enquiry through our contact form does not constitute a binding contract or agreement between you and MacFarlane Property Group. An enquiry is simply an expression of interest. Any formal agreement for property management services will be set out in a separate written contract, signed by both parties.
4. Intellectual Property
All content on this website — including text, images, logos, design elements, and branding — is the intellectual property of MacFarlane Property Group and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content from this website without our prior written consent.
5. Limitation of Liability
MacFarlane Property Group shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from your use of, or inability to use, this website or its content. This includes but is not limited to loss of data, revenue, or business opportunities.
6. Changes to Terms
We reserve the right to update these Terms of Service at any time. Any changes will be posted on this page with an updated revision date. Continued use of the website after changes are posted constitutes your acceptance of the revised terms.
7. Governing Law
These Terms of Service are governed by the laws of the Republic of South Africa. Any disputes arising from these terms shall be subject to the jurisdiction of the courts of South Africa.
8. Contact
If you have any questions about these Terms of Service, please contact us at dean@macfarlanepropertygroup.co.za.